Shipping Policy

At Scripted in Grace, every order is an opportunity to share a little faith, encouragement, and meaning. We take care in preparing your order and want your shopping experience to be as smooth and enjoyable as possible.

This Shipping Policy explains how we process, dispatch, and deliver orders placed through our online store.

1. Shipping Locations

We currently ship to addresses within South Africa only. Unfortunately, we are unable to accept orders for delivery to international destinations at this time.

2. Order Processing Times

Please allow 3–5 business days for your order to be processed and prepared for dispatch after payment has been successfully received.

Order processing time is separate from the courier's delivery time. Once your order has been dispatched, the courier will transport it to your delivery address.

Orders are processed on business days, excluding weekends and South African public holidays. During busy periods, promotions, or holiday seasons, processing times may be longer than usual.

3. Shipping Fees

Shipping fees are calculated at checkout and may vary depending on your delivery address and the applicable shipping options.

Any applicable shipping charges will be displayed before you complete your purchase.

4. Delivery Times

Once your order has been dispatched, delivery times will depend on your location and the courier service handling your parcel.

Delivery estimates will be provided where available. Please note that delivery times are estimates and are not guaranteed. Delays may occur due to courier operations, adverse weather, public holidays, or other circumstances beyond our reasonable control.

Your order may require additional time to reach regional or outlying areas.

5. Order Tracking

Where tracking is available, your tracking details will be shared once your order has been dispatched. You can use these details to monitor the progress of your delivery.

Please allow some time for tracking information to become available after dispatch.

6. Accurate Delivery Information

Please ensure that your delivery address, contact number, and other shipping details are accurate and complete when placing your order.

If you notice an error, please contact us as soon as possible at hello@scriptedingrace.co.za. We will do our best to assist, but changes cannot be guaranteed once your order has entered processing or has been dispatched.

Additional courier charges may apply if a parcel needs to be redirected or redelivered because incorrect or incomplete information was provided.

7. Delayed or Missing Orders

While we work to ensure that orders are dispatched promptly and delivered safely, courier delays can occasionally occur.

If your order has not arrived within the expected delivery timeframe, please contact us at hello@scriptedingrace.co.za and include your order number. We will assist you in following up with the courier and obtaining an update on your shipment.

8. Damaged Deliveries

If your parcel arrives visibly damaged, please contact us at hello@scriptedingrace.co.za as soon as reasonably possible. Include your order number and, where possible, photographs of the parcel and the affected items.

We will review the matter and guide you through the next steps in accordance with our Returns Policy and applicable consumer protection requirements.

9. Contact Us

If you have any questions about shipping, delivery fees, or the status of your order, please get in touch with us.

Email: hello@scriptedingrace.co.za

Thank you for choosing Scripted in Grace. We are grateful for your support and hope your order brings encouragement, joy, and a meaningful reminder of faith into your everyday life.