We’d Love to Hear From You
Whether you have a question about a product, need help with an order, or simply want to get in touch, we’re here to help. Send us a message and we’ll get back to you as soon as we can.
+27 72 074 0174 | hello@scriptedingrace.co.za
Frequently asked questions
Where do you deliver?
We currently deliver within South Africa.
How long will my order take to arrive?
Delivery times can vary depending on the product, personalisation requirements and your delivery location. Estimated delivery information will be provided during the ordering process.
Do personalised products take longer to ship?
Some personalised products require additional preparation or production time. Where applicable, this will be indicated on the product page.
Can I track my order?
Where tracking is available, you will receive the relevant tracking information once your order has been dispatched.
What if my order arrives damaged?
Please contact us as soon as possible after receiving your order, preferably with clear photographs of the damaged item and packaging. We'll assess the issue and assist you with the next steps.
Can I return or exchange an item?
Our returns and exchanges are subject to our store's returns policy. Because personalised products are made specifically for you, they may be subject to different return conditions.
Can I return a personalised item if I change my mind?
Because personalised items are made specifically according to your requirements, they generally cannot be returned simply because you have changed your mind. If your personalised item arrives damaged, defective or differs from what you ordered, please contact us so we can assist.
What if my order arrives damaged?
Please contact us as soon as possible after receiving your order, preferably with clear photographs of the damaged item and packaging. We'll assess the issue and assist you with the next steps.
What happens if I make a mistake with my personalisation?
Please contact us as soon as possible. If your order has not yet entered production, we may be able to make the correction. Once a personalised item has entered production, changes may no longer be possible.